Visitor Experience Associate (VEA)

 Company Overview:
The Philadelphia Visitor Center Corporation (The Corporation) is seeking a qualified individual to join our staff as a Visitor Experience Associate (VEA). We are looking for attentive, outgoing, energetic individuals with a background or interest in assisting visitors to Philadelphia from around the region, country, and the world.

Job Summary:
The Visitor Experience Associate is responsible for providing excellent customer service and information, and promoting an enriching experience for visitors to Philadelphia and the surrounding counties.  As a Visitor Experience Associate, you will actively engage with tourists and local visitors of all ages, greeting them in a positive, cheerful manner, answering questions about what to see and do, events, historical sites, and selling tickets to tours, museums, attractions and special exhibits.

Day-to-Day, you will:

• Greet visitors, respond to questions, encourage engagement and provide outstanding customer service
• Provide visitors with accurate, up-to-date information about attractions, services, events and activities taking place in the region
• Identify and fulfill customer needs, e.g. directions, daily itinerary, hotels, attractions, etc.
• Make attraction, hotel, tour, restaurant reservations, etc., for customers as requested
• Sell tickets to tours, attractions, museums, events and exhibits, and merchandise; introduce promotions and opportunities to customers
• Operate cash registers, managing financial transactions, and balancing drawers
• Work to resolve guest complaints/issues to ensure an above-satisfactory closure
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Communicate with visitors via email, telephone and in-person
• Perform other duties as requested 

You have a diverse background, which may include:

• Excellent customer service, computer and clerical skills
• Two (2) years of previous related experience, or combination of education/experience
• Cash handling experience is a plus
• Multilingual skills

Other Position Requirements:

• Candidates must have the ability to stand for long periods of time and lift up to 40 lbs.
• Position may be required to operate machinery and handle heavy hardware as part of daily operating procedures
• Availability to work a flexible schedule throughout the week, including weekends and U.S. Holidays. The Philadelphia Visitor Center Corporation manages multiple locations that operate up to 364 days-a-year (closed Christmas Day).