The Role

• Support supervisor and Senior Director of Visitor Services with staff and volunteer training
• Serve as supervisor on duty on weekends and evenings
• Act as the primary point of contact and advocate for all volunteers, providing real-time coaching and support.
• Ensure standardized SOPs (Standard Operating Procedures) are followed at all seasonal visitor center locations.
• Model excellent customer service and Philly pride to all volunteers, and answer their questions to ensure they are prepared to serve guests.
• Work with the operations team to ensure safety and risk mitigation.
• Educate staff and visitors about Philadelphia and the organization’s partners. 
• Assist staff is providing visitors with timely, memorable, and accurate information about the City of Philadelphia and the region.
• Assist with intake, processing, and transportation of commemorative items.
• Assist in the daily maintenance of the sites, including restocking, ticketing, merchandise preparation, etc.
• Assist with other organizational tasks as needed.

• Experience: 1+ years in operations management, attraction management, or hospitality.
• Philadelphia Passion: knowledge of Philadelphia’s neighborhoods, history, and "must-see" spots.
• Track record of successful event management.
• Ability to lift 35 lbs.
• Valid PA Driver’s License with Real ID.
• Ability to work outdoors and in all weather conditions.