Visitor Experience Associate - Parkway Visitor Center and Rocky Shop
Philadelphia, PA
Part Time
Mid Level
POSITION DESCRIPTION:
The Visitor Experience Associate - Parkway is responsible for greeting visitors at “The Rocky Steps” and helping them create once-in-a-lifetime memories visiting the iconic filming location from the 1976 Academy Award winning film, The Parkway VEA is responsible for providing a positive and memorable visitor experience, keeping the gift shop tidy and well stocked, and assisting visitors with retail purchases, ticket sales, and general events and promotions.
ESSENTIAL FUNCTIONS:
HOURS AND REQUIREMENTS:
The Visitor Experience Associate - Parkway is responsible for greeting visitors at “The Rocky Steps” and helping them create once-in-a-lifetime memories visiting the iconic filming location from the 1976 Academy Award winning film, The Parkway VEA is responsible for providing a positive and memorable visitor experience, keeping the gift shop tidy and well stocked, and assisting visitors with retail purchases, ticket sales, and general events and promotions.
ESSENTIAL FUNCTIONS:
- Be a friendly ambassador for the City of Philadelphia and its vibrant sports history.
- Celebrate Rocky fandom and engage visitors in the Philadelphia places and experiences featured in the Rocky film franchise.
- Serve the public in purchasing apparel, memorabilia, and souvenirs.
- Provide general information about the visitor center and City of Philadelphia.
- Promote and sell souvenirs, merchandise, tickets, and tours.
- Assist with intake, processing, and transportation of inventory.
- Assist in the daily maintenance of the sales floor, including restocking, ticketing, inventory preparation, etc.
- Educate visitors about the merchandise sold in the shop and how it represents the City and the Visitor’s Center’s mission.
- Answer incoming calls regarding merchandise and ticket sales. Process phone orders accurately and efficiently.
- Engage visitors and assist them with merchandise purchases, using refined suggestive selling and upselling skills.
- Assist with other duties for visitor experience as needed.
- Passionate about Rocky, Philadelphia pop culture, and Philadelphia’s dynamic sporting history.
- Embodies customer service best practices.
- Previous experience in retail or visitor services.
- Superior communication, salesmanship and interpersonal skills.
- Strong computer and data entry skills, comfortable with POS (Point of Sale) systems and CRM databases.
- Interest in a non-profit work environment and fulfilling the mission of the organization.
- Reliable transportation to and from the workplace.
- Ability to understand and follow directions.
- Ability to stand or sit for at least 4 hours at a time.
- High school education is required.
- Lift items weighing up to 50 pounds.
- Ability to work safely is required
- Must demonstrate dependability and ability to work in a team environment
- Ability to prioritize and manage multiple tasks
- Computer skill experience is desirable
HOURS AND REQUIREMENTS:
- Part-time, up to 30 hours per week, with a variable schedule, depending on the season, schedule and the needs of the organization.
- Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day)
- Regular weekend and holiday availability is required.
- Opportunities to work at other visitor center locations (Independence Mall, Philadelphia City Hall, LOVE Park, and Midtown Village).
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